Returns and refunds

What we accept

We accept returns and issue refunds for:

• Damaged shipments: vials broken in transit.
• Incorrect items: wrong product or variant shipped.
• Defective batches: batches that fail a published purity standard.

What we don't accept

For sterility and traceability reasons, we cannot accept returns of opened vials or product that has left the temperature-controlled supply chain. Buyer's-remorse returns aren't accepted on opened products.

How to request

Email support within 30 days of delivery with your order number, a photo of the issue, and a brief description. We typically respond within one business day.

Refund timing

Approved refunds are issued to the original payment method within 5-10 business days. The actual posting time depends on your card issuer.